Refund policy

Return

At SesseBen, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations or may require a different size or style. That's why we have a hassle-free return policy in place to make the process as easy and convenient as possible.

Our return policy allows you to return or exchange any unworn, undamaged shoes within 7 days from the date of delivery. Here are some key points to keep in mind:

  1. Condition of the Shoes: To be eligible for a return or exchange, the shoes must be in their original, unworn condition. Please ensure that all tags, packaging, and accessories are intact.

  2. Initiate the Return: If you would like to return or exchange your shoes, simply contact our customer support team or visit our website to initiate the return process. Our team will guide you through the necessary steps.

  3. Return Shipping: You are responsible for the cost of shipping the item back to us unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

  4. Refund or Exchange: Once we receive the returned shoes and verify their condition, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method, while exchanges will be shipped out promptly.

  5. Store Credit Option: If you prefer, we also offer the option of store credit instead of a refund. Store credit can be used towards future purchases at www.sesseben.net

Please note that certain items may be non-returnable or subject to specific conditions, such as clearance items or personalized/customized shoes. These details will be clearly mentioned on the product page or during the checkout process.

We take pride in our commitment to customer satisfaction, and our team is here to assist you throughout the return process. If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team.

Thank you for choosing SesseBen, and we look forward to serving you again soon!